If you have a water leak please turn the S T O P C O C K T A P o f f.
If you smell gas or there is a gas leak call 0800 111 999.
Break-ins contact the Police on 101.
Police, Ambulance or Fire – contact 999.
C O N T A C T N U M B E R S
E m e r g e n c y – B o i l e r B r e a k d o w n s / Leaks / Electrical issues (quote the address and postcode or the policy number)
H o m e s e r v e 0800 694 4167
www.homeserve.com
B r i t i s h G a s H o m e c a r e 0800 048 1000
https://www.britishgas.co.uk/help-and-advice/contactus-personal-details/contact-us.html
P L E A S E N O T E ( If the boiler is not covered by a policy call the following number )
E m e r g e n c y – B o i l e r B r e a k d o w n s 07912 54 99 42 or 07843 569 507 please see below
disclamer A landlord will only accept responsibility for additional out of hours costs in a clear emergency where the boiler is not covered by a policy from Homeserve or British gas which cannot wait until the next working day or when the office is open.
The tenant should make all of their decisions in full knowledge of the following If you call the emergency plumber and the landlord does have a policy with Homeserve or British Gas you will be responsible for meeting the cost of the call out.
E m e r g e n c y – G e n e r a l, L e a k s & S e c u r i t y i s s u e s. (Only call in an Emergency) 0161 419 9558 or 07765 162 912
disclamer A landlord will only accept responsibility for additional out of hours costs in a clear emergency where the emergency is not covered by a policy from Homeserve or British gas which cannot wait until the next working day or when the office is open.
The tenant should make all of their decisions in full knowledge of the following If you call the emergency number and the landlord does have a policy with Homeserve or British Gas you will be responsible for meeting the cost of the call out.
Please report any emergency to our property management team on 0161 355 5555.
If the emergency is out of office hours, please contact one of the numbers above detailing the emergency please remember to check if the emergency is covered by Homeserve or British Gas first.
disclamer (An emergency is deemed to have occurred when an unforeseen circumstance arises that if not dealt with urgently would lead to:)
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Significant damage
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Endanger the tenant or other occupiers in the building
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Render the property unfit or unsafe for habitation or insecure